Terms of Use

1. Overview

These Terms of Use ("Terms") govern the relationship between Alippe Inc ("Developer", "we", "us") and any individual ("User", "you") who uses the Qozgal mobile application ("App").

The App is available on iOS and Android and enables users to track daily steps, maintain activity streaks, use streak "freezes", participate in a referral programme, and enter monthly prize draws.

2. Age and Eligibility

You must be at least 13 years old to use the App. If you are under 18, you confirm you have obtained consent from a parent or legal guardian. By registering you represent that you meet this requirement

3. Account Registration

Sign-in is provided through:

• iOS: Sign in with Apple (Apple Inc.);
• Android: Google Sign-In (Google LLC).

By using these services you also accept the respective provider's terms. We do not store your password.

You are responsible for the security of your account and all activity that occurs under it. Notify us immediately of any unauthorised use.

Each person may hold only one account. Creating multiple accounts to abuse the programme constitutes a breach of these Terms.

4. Step and Health Data

The App reads step-count data from platform APIs:

• iOS: Apple HealthKit;
• Android: Google Health Connect.

We only request step counts. We do not access medical records, diagnoses, test results, or any other health information. Granting permission is voluntary; without it the step-tracking features will be unavailable.

5. Streaks and Freezes

A "streak" is a consecutive sequence of days each with at least 10,000 steps recorded. A "freeze" lets you preserve a streak on a day when the target was not met.

• Every new user receives 1 free freeze upon registration.
• Each new user you invite via your referral code earns you 3 additional freezes.
• Freezes have no monetary value and cannot be exchanged for money or transferred to other users.
• We may modify the number of freezes awarded and the rules governing their use with notice to users.
• Freezes can be bought: a pack of 10 freezes is a one-time purchase through the App Store or Google Play (section 8.7). Bought freezes are added on top of the cap of 10 free ones and never expire
• A streak that has ended can be restored with a one-time purchase within 3 days after the first missed day (section 8.7). Frozen and restored days do not count as days with the target met for the purposes of prize draws

6. Referral Programme

Each user receives a unique 5-character referral code. When a new user registers using your code, you receive a freeze reward according to the current programme terms.

• The new user must complete registration successfully.
• Self-referral (using your own code for yourself) is prohibited.
• Automated account creation, bots, and any other methods of fraudulent programme exploitation are prohibited. Upon detection we may void accrued freezes and block the account.

7. Prize Draws

7.1 Eligibility

To enter a monthly draw you must reach 10,000 steps on at least half the days of the calendar month. Specific conditions and prizes are published in the App before each draw.

7.2 Legal Nature

Draws are conducted for promotional and motivational purposes and do not constitute gambling. Participation is free; no purchase is necessary and no purchase improves chances of winning.

7.3 Restrictions

• A draw may be geographically restricted (stated in the draw description).
• Developer employees and their immediate family members are ineligible to participate.
• We may disqualify a participant suspected of step manipulation, use of third-party software, or other violations.
• Prizes cannot be exchanged for cash unless explicitly stated.

7.4 Absolute Right to Remove and Select Winners

We reserve the right to remove any participant from a draw at any time without explanation and without any compensation or obligation on our part.

Winner selection is carried out at our sole discretion. We are not required to disclose our selection methodology, and any participant's subjective assessment of "fairness" does not constitute grounds for challenging the results. The Developer's decision is final and non-appealable.

Participation in draws is voluntary. If you do not agree with these conditions, you are free not to participate.

7.5 Data Integrity

Step data is read directly from device sensors via HealthKit / Health Connect. Artificially inflating step counts through emulators, software simulators, or device manipulation is a breach of these Terms. We may employ technical and other measures to detect violations.

8. Qozgal Pro (Paid Subscription) and One-Time Purchases

8.1 What Qozgal Pro Is

The App's core features (step tracking, streaks, freezes, the referral programme, and entry into prize draws) are provided free of charge. "Qozgal Pro" is a paid subscription that unlocks additional features, in particular extended activity analytics. Subscribing is voluntary and is not required to use the App's core features.

8.2 Purchase, Billing, and Auto-Renewal

On iOS, the Qozgal Pro subscription is purchased and paid for exclusively through the App Store using your Apple Account. The subscription title, its length, and the current price (in tenge or another currency for your region) are shown on the purchase screen in the App before you confirm the purchase.

The subscription is auto-renewable. Payment for the next period is charged to your Apple Account within 24 hours before the end of the current period, and the subscription renews for an equal term unless you turn off auto-renewal before that time.

8.3 Managing and Cancelling Your Subscription

You can manage your subscription and turn off auto-renewal in your Apple Account settings (App Store → your profile → "Subscriptions"). To avoid being charged for the next period, you must turn off auto-renewal at least 24 hours before the end of the current paid period. Deleting the App from your device does not by itself cancel the subscription. We have no technical ability to cancel or change your subscription on your behalf.

8.4 Refunds

All subscription payments are processed by Apple. Refunds are handled in accordance with the App Store and Apple Media Services terms. We do not accept or process payments directly and do not issue refunds ourselves. For any questions about payments, charges, and refunds, please contact Apple Support.

8.5 Price and Feature Changes

We may change the subscription price and the set of features it includes. We will notify you of any price change in the manner required by Apple's rules; such a change applies to subsequent subscription periods and, where Apple's rules require it, takes effect only after you agree to it. If you do not agree to the change, you may cancel the subscription as described in Section 8.3.

8.6 Apple's Role and Liability

Apple is not a party to these Terms. These Terms are entered into solely between you and the Developer, and the Developer, not Apple, is solely responsible for the App and its content, to the extent set out in these Terms and permitted by applicable law.

• Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you, if any. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever, and the Developer is responsible for any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to a warranty.
• The Developer, not Apple, is responsible for addressing any claims by you or a third party relating to the App (including product liability claims, claims that the App fails to meet a legal or regulatory requirement, and claims of intellectual-property infringement).
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce these Terms against you.

The disclaimers of warranties and the limitations of liability and indemnification set out in these Terms apply in full to the Qozgal Pro subscription.

If the Qozgal Pro subscription is offered on other platforms in the future (for example, through Google Play on Android), its purchase, billing, renewal, management, and refunds are governed by the rules of the respective app store.

8.7 One-Time Purchases

Besides the subscription, the App offers one-time (consumable) purchases: a pack of 10 freezes and a streak restore. They are bought and paid for through the App Store (iOS) or Google Play (Android) at the price shown in the App before the purchase is confirmed. Purchases are not required to use the basic features of the App

• Bought freezes are credited to your account once the app store confirms the purchase. They are added on top of the cap of free freezes, never expire and are spent the same way as free ones
• A streak restore is available within 3 days after the first missed day and closes all consecutive missed days: the streak continues, and the restored days are marked in the calendar and do not count towards prize draws. If there is nothing to restore at the moment of purchase, 10 freezes are credited to the account instead
• One-time purchases are tied to the Qozgal account, have no monetary value outside the App, cannot be transferred to other users and cannot be exchanged for money. When the account is deleted, unused purchases are lost without compensation
• All payments are processed by the app store (Apple or Google). We do not accept payments directly and do not issue refunds ourselves: a refund is possible only under the rules of the App Store or Google Play through their support. If the store refunds a purchase, unused freezes and the effect of a streak restore may be revoked
• We may change the price and the content of one-time purchases; a change does not affect purchases already made

9. Acceptable Use

You agree not to:

• violate any applicable law or regulation;
• gain unauthorised access to our servers, systems, or other users' accounts;
• use automated means (bots, scripts) to interact with the App;
• distribute malware, viruses, or malicious code;
• impersonate any person or organisation;
• attempt to decompile, reverse-engineer, or otherwise obtain the App's source code;
• create derivative works based on the App;
• use the App for commercial purposes without our written permission;
• take any action that could harm the App, its infrastructure, or other users.

10. Intellectual Property

All rights to the App, its content, branding, Qozgal logo, source code, design, and related materials are owned by the Developer and protected by intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the App solely for personal, non-commercial purposes in accordance with these Terms.

11. User Content and Chats

By uploading a profile photo or other materials, you represent that you hold all necessary rights to such materials and grant us the right to store and display them within the App.

You must not upload content that infringes third-party rights or contains offensive, obscene, or unlawful material.

11.1 Chats

The App has chats: a general chat for all users, a city chat (for users who set that city in their profile) and a clan chat (for its members). Messages in chats are user content, are visible to every member of the respective chat and are not private correspondence. There are no private messages in the App

By posting a message you agree to the Rules of the feed and the chats. In particular, insults, swearing, spam and advertising, links in the general chat and the city chat, and disclosure of personal data are prohibited. We may automatically limit the frequency of messages and reject messages with impermissible content

Any user may report a message or another user and may hide another user. A message that receives several reports may be hidden automatically. We may delete messages, temporarily or permanently deprive a user of the ability to write in chats and publish content (mute), and terminate access to the account under section 16, without prior notice and without compensation

We do not review messages before they are published and are not responsible for their content. Do not share in chats anything you would not want to be publicly available

12. Privacy

The processing of personal data is governed by our separate Privacy Policy, which forms an integral part of these Terms. By using the App you also accept the Privacy Policy.

13. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OPERATION.

We do not warrant the accuracy of step data — it depends on the hardware capabilities and sensor accuracy of your device. We do not guarantee continuous, error-free operation of the App.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE DEVELOPER SHALL NOT BE LIABLE FOR:

• any indirect, incidental, special, punitive, or consequential damages;
• loss of profit or loss of data;
• any damage arising from the use of or inability to use the App;
• any health-related damage directly or indirectly connected to use of the App.

The Developer's aggregate liability to you on any basis shall not exceed the amount paid by you for the App in the preceding 12 months (for the free App — zero).

15. Indemnification

You agree to defend, indemnify, and hold harmless the Developer and its affiliates from any claims, damages, liabilities, costs, and legal fees arising from: (a) your breach of these Terms; (b) content you upload; (c) your infringement of third-party rights; (d) your use of the App in a manner inconsistent with its intended purpose.

16. Suspension, Termination and Account Deletion

We may suspend or terminate access to your account and the App at any time without prior notice and without explanation, including but not limited to:

• you breach these Terms;
• we reasonably suspect fraudulent activity on your part;
• required by law or a regulatory order;
• we consider it necessary for any other reason.

Upon termination by us, we have no financial or other obligation to you — including no obligation to return data or compensate for streaks, freezes, points, or any other in-app assets.

16.1 Account Deletion by User

You may delete your account and all associated data at any time — in the App settings or by contacting support@qozgal.app.

After deletion:

• all your data, streaks, freezes, step history, and other in-app assets are permanently erased;
• the Developer has no obligation to you — financial or otherwise;
• claims relating to deleted data or lost in-app assets will not be accepted.

Account deletion is final. Recovery of data after deletion is not possible.

17. Third-Party Services and Links

The App integrates with Apple HealthKit, Google Health Connect, and authentication services (Apple, Google). Use of these services is governed by their own terms. We are not responsible for the actions, policies, or content of third parties.

18. Force Majeure

The Developer is not liable for failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, epidemics, military conflicts, governmental restrictions, internet or cloud provider outages, and similar events.

19. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes through the App or by email at least 14 days before the changes take effect. Continued use of the App after the changes take effect constitutes your acceptance of the revised Terms.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Kazakhstan. Disputes shall first be resolved through negotiation; if no agreement is reached, they shall be submitted to the courts at the Developer's place of business.

Where applicable law limits contractual choice of governing law, this provision applies to the maximum permissible extent.

21. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.

22. Contact

For questions about these Terms, please contact:

• Email: support@qozgal.app
• Website: qozgal.app